FREE SHIPPING FOR PURCHASES OVER R400

RETURNS POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it or credit your account, subject to the terms below. This policy applies to products bought from Shop Creased Nation website. 

Exchanges

Products being the incorrect size can be exchanged for the correct size if the product is in its original condition and being returned undamaged and unused, returned in the original packaging with the 

Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection within 24 hours of it being delivered. 

Customers are required to ship the products back to Creased Nation at their own cost. Once we have inspected the product and validated your return, we will, at your choice, replace the product as soon as possible (if such  replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 7 working days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). 

Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects. 

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

The following will NOT be regarded as defects and will not entitle you to a return under this section : 

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorised alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Delivery is done every Tuesday and Thursday using the courier service of our preference